Frequently Asked Questions
Everything you need to know about our collection and services.
What types of images are available in the Pointon Picture Library?
Our library features a diverse collection of high-resolution historical archives, contemporary photography, and fine art prints available for both personal decor and commercial licensing.
How are physical prints packaged for shipping?
All physical prints are carefully rolled in acid-free tissue paper and shipped in heavy-duty reinforced mailing tubes to ensure they arrive in pristine condition.
Can I purchase a digital license for commercial use?
Yes, we offer various licensing tiers for commercial projects. Please contact our rights management team directly for a quote tailored to your specific media usage and duration.
What is your return policy on custom-printed items?
Since our prints are made-to-order, we cannot accept returns for change of mind. However, if your order arrives damaged or with a printing defect, we will provide a replacement at no extra cost.
How long will it take to receive my order?
Standard processing for prints takes 3-5 business days. Shipping times vary by location, typically ranging from 5-10 business days for domestic orders and 14-21 days for international delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.