Returns & Exchanges

Pointon Picture Library is committed to your satisfaction; if you are not completely happy with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange. Please ensure all returned goods are in their original condition and packaging to qualify for processing.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original protective sleeve and mailing tube to prevent any damage to the artwork during transit.

3

Ship the Item

Affix the provided return label to your package and drop it off at any authorized courier location, ensuring you keep a copy of the tracking receipt.

4

Quality Inspection & Refund

Once our curators inspect the returned items for quality assurance, we will process your refund or exchange within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing